Insurance Claims Support Agent

Assist policyholders with First Notice of Loss (FNOL) and general claims inquiries.

This agent is designed to handle sensitive insurance claims calls, specifically First Notice of Loss (FNOL). It collects critical accident details, provides empathy to distressed callers, and ensures all necessary information is gathered for the claims adjuster. It strictly adheres to compliance guidelines and knows when to escalate complex or high-severity claims.

0 uses

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Verified Template

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Launch this agent in your workspace in ~2 minutes.

Pre-configured prompts

Industry best practices

Full source access

What's Included

Optimized Channels

Configured for Inbound Voice, Web Chat.

Professional Voice Profile

voice_profile_calm_neutral_001

Knowledge Requirements

Pre-structured to ingest:

See It In Action

👤

Hi, I ordered a jacket last week but it hasn't arrived.

I can help with that! Do you have your order number handy? It usually starts with #ORD.

👤

Yes, it's #ORD-99281.

Thanks using our tracker... I see that order is marked "Out for Delivery" today by 5 PM. Is there anything else I can check for you?

Sample conversation. The agent will adapt to your rules.