Analytics
Deep dive into conversation metrics.
Call Volume Trend
Channel Distribution
Detailed Call Metrics
| Metric | Value | Change |
|---|---|---|
| Avg. Duration | 4m 12s | +12% |
| Sentiment Score | 8.4/10 | +5% |
| User Interruptions | 2.1 avg | +0.5 |
| First Response Time | 1.2s | -0.3s |
Deep dive into conversation metrics.
| Metric | Value | Change |
|---|---|---|
| Avg. Duration | 4m 12s | +12% |
| Sentiment Score | 8.4/10 | +5% |
| User Interruptions | 2.1 avg | +0.5 |
| First Response Time | 1.2s | -0.3s |