Retail Customer Support Agent

Handle customer inquiries about orders, returns, and products with empathy and efficiency.

This agent helps retail businesses provide 24/7 customer support for common inquiries including order status, return policies, product information, and general questions. It is designed to reduce ticket volume by handling Level 1 queries autonomously while seamlessly escalating complex issues to human agents.

0 uses

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Verified Template

Ready to deploy?

Launch this agent in your workspace in ~2 minutes.

Pre-configured prompts

Industry best practices

Full source access

What's Included

Optimized Channels

Configured for Inbound Voice, Web Chat.

Professional Voice Profile

voice_profile_friendly_female_001

Knowledge Requirements

Pre-structured to ingest:

Your company website (e.g., https://yourstore.com) *Req

See It In Action

👤

Hi, I ordered a jacket last week but it hasn't arrived.

I can help with that! Do you have your order number handy? It usually starts with #ORD.

👤

Yes, it's #ORD-99281.

Thanks using our tracker... I see that order is marked "Out for Delivery" today by 5 PM. Is there anything else I can check for you?

Sample conversation. The agent will adapt to your rules.